Frequently asked questions
Who do I contact if there something wrong with my product?
At Scheepjes, we strive for the highest quality in our products. If you believe there is something wrong with your product, we recommend returning to the store where you purchased it. They can assist you further and work with you to find a suitable solution.
Why do I have to contact my retailer and not Scheepjes directly?
Scheepjes is a wholesaler, which means we supply our yarns and products to a network of independent retailers around the world. These retailers, whether online or in-store, are our trusted partners and handle all customer-facing services. This includes:
- Order support such as shipping, returns, and tracking
- Product-related questions like stock availability, prices, or colour choices
- Customer service issues related to purchases or delivery
Since each retailer manages their own sales and systems, they are the ones who can assist you most effectively. If you contact us about a retail order, we will usually refer you back to your retailer, as they are the only ones with access to your order details.
Who can I contact if I have a general question about the company or its products?
If you have a general question about Scheepjes, our yarns, patterns, or other products, you are very welcome to get in touch with us directly. Our team is happy to help with:
- Product information
- Pattern support for official Scheepjes designs
- Press or collaboration inquiries
- Other general questions about the brand
You can reach us via email at: marketing@debondtbv.nl
Please note: If your question is related to an order, shipping, or returns, it’s best to contact the retailer where you made your purchase. Since Scheepjes is a wholesaler, we do not sell directly to customers and do not have access to order details
Can I visit the Scheepjes headquarters?
Scheepjes isnot open to the public, as we operate as a wholesaler. This means we do not have a storefront or showroom available for consumer visits or direct sales.
Where can I find the Scheepjes community?
The Scheepjes community is active, supportive, and full of creativity. Whether you're looking for inspiration, help with a project, or just a place to connect with fellow crafters, our Facebook groups are a great place to join in:
- Scheepjes International This is the main group for English-speaking crafters worldwide. Join here: https://www.facebook.com/groups/ScheepjesCAL.International
- Scheepjes Nederlands For Dutch-speaking makers, this group is the place to be. Join here: https://www.facebook.com/groups/scheepjescal
How can I follow Scheepjes on social media?
We love connecting with our community online! You can follow Scheepjes on several social media platforms to stay updated on new products, free patterns, designer collaborations, tutorials, giveaways, and community projects.
Here’s where you can find us:
Instagram Get inspired by beautiful photos, reels, and updates from our design team and community. https://www.instagram.com/scheepjes/ Tag your makes with #scheepjes so we can see and share your creations! Facebook Follow our official page: https://www.facebook.com/Scheepjes
Tiktok See what’s trending, enjoy quick tips, and discover fun crafting videos from the Scheepjes team. https://www.tiktok.com/@scheepjes YouTube Watch tutorials, pattern walkthroughs, and product highlights. https://www.youtube.com/scheepjes
Pinterest Explore boards full of colour inspiration, free patterns, and project ideas. https://www.pinterest.com/scheepjes
Ravelry Discover patterns and yarns. https://www.ravelry.com/people/ScheepjesYarns
How do I sign up for the Scheepjes newsletter?
You can subscribe to our newsletter by entering your email address into the subscription field located at the bottom of the main page of our website. Once submitted, you’ll receive updates about new products, patterns, events, and other news from the world of Scheepjes.
